At Gadget Digital Harmony, we are committed to providing a smooth and reliable shopping experience.
This policy explains how we handle shipping, delivery, and product replacement to ensure complete transparency and customer satisfaction.
1. Shipping Policy
1.1 Order Processing
- Orders are typically processed within 1–2 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- Once your order is dispatched, you will receive a shipping confirmation email/SMS with tracking details.
1.2 Delivery Timeline
- Standard delivery usually takes 3–7 business days, depending on your location and courier partner availability.
- Remote areas may require additional delivery time.
- Delays due to weather, strikes, or courier issues are beyond our control, but we’ll do our best to resolve them quickly.
1.3 Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before payment.
- We may offer free shipping on select products or for orders above a certain amount during promotional periods.
1.4 Order Tracking
- Once shipped, customers can track their orders through the tracking link shared via email or SMS.
- For any tracking-related assistance, please contact our support team at support@gadget.digitalharmony.in.
2. Replacement Policy
We want you to be completely satisfied with your purchase.
If you receive a damaged, defective, or incorrect product, you may request a replacement under the following conditions:
2.1 Eligibility for Replacement
A replacement is eligible if:
- The product was damaged or defective upon delivery.
- You received a different product from what you ordered.
- The request is made within 7 days of delivery.
2.2 Replacement Conditions
To qualify for a replacement:
- The item must be unused, undamaged, and returned in its original packaging (with all accessories, manuals, and tags).
- You must provide photo or video proof of the damaged/incorrect item.
- The replacement request must be approved by our support team before the item is shipped back.
2.3 Non-Replaceable Items
Replacements are not available for:
- Items damaged due to misuse, negligence, or improper handling by the customer.
- Products with tampered packaging or missing components.
- Customized or clearance products.
2.4 Replacement Process
- Contact our support team at support@gadget.digitalharmony.in within 7 days of delivery.
- Provide your order ID, product details, and photo/video evidence.
- Once verified, our team will arrange a reverse pickup (where applicable).
- After inspection, a replacement product will be dispatched within 5–7 business days.
3. Shipping Errors
In the rare event that you receive the wrong item, please notify us immediately.
We’ll arrange a pickup and send you the correct item at no additional cost.
4. Delay or Non-Delivery
If your order is delayed or not delivered within the expected timeline, please contact us with your order ID.
We’ll coordinate with our delivery partners to resolve the issue promptly.
5. Contact Us
For any shipping or replacement-related inquiries, please reach out to:
📍 Gadget Digital Harmony
Shivtej Nagar, Nashik, Maharashtra, India
📞 +91 7020357026
📧 support@gadget.digitalharmony.in
🌐 https://gadget.digitalharmony.in
6. Note
Gadget Digital Harmony reserves the right to modify or update this Shipping and Replacement Policy at any time without prior notice.
The latest version will always be available on this page