Return & Cancellation Policy

At Gadget Digital Harmony, customer satisfaction is our top priority.
We want you to have a pleasant and worry-free shopping experience with us.
This policy explains the terms under which you can return, replace, or cancel your order.

1. Return Policy

We accept returns only under specific conditions to ensure fairness and product safety.

1.1 Eligibility for Return

You may request a return if:

  • You received a defective or damaged product.
  • You received a different product from what you ordered.
  • The product is unused, in original condition, and returned within 7 days of delivery.

1.2 Non-Returnable Items

Certain items are not eligible for return, including:

  • Products damaged due to misuse or mishandling by the customer.
  • Products without original packaging, accessories, or tags.
  • Personal care gadgets, earphones/headphones, and hygiene-related items (for safety reasons).
  • Customized, sale, or clearance items.

1.3 Return Process

  1. Contact our support team at support@gadget.digitalharmony.in within 7 days of delivery.
  2. Provide your Order ID, product details, and photo/video proof of the issue.
  3. Our team will review your request and arrange for pickup or return instructions.
  4. Once the returned item is inspected and approved, your refund or replacement will be processed.

2. Refund Policy

2.1 Refund Mode

  • Refunds will be issued via the original payment method (for prepaid orders) or bank transfer/store credit (for COD orders).
  • Refunds are processed within 5–7 business days after inspection and approval of the returned item.

2.2 Deductions

In certain cases, shipping or handling charges may be non-refundable, unless the return is due to our error (e.g., damaged or incorrect product).

3. Cancellation Policy

3.1 Order Cancellation by Customer

  • You can cancel your order before it is shipped by contacting our support team.
  • Once an order is dispatched, it cannot be cancelled. You may request a return after delivery, as per our Return Policy.

3.2 Order Cancellation by Gadget Digital Harmony

We reserve the right to cancel orders in the following cases:

  • Product out of stock or discontinued
  • Payment issues or verification failure
  • Invalid shipping details or suspicious/fraudulent activity

If your order is cancelled by us, you will receive a full refund to your original payment method.

4. Damaged or Wrong Product Received

If you receive a damaged or incorrect product:

  • Report it to support@gadget.digitalharmony.in within 48 hours of delivery.
  • Include clear photos or videos showing the issue.
  • We’ll arrange a replacement or refund after verification.

5. Late or Missing Refunds

If you haven’t received your refund after the stated period:

  1. Check your bank or payment account again.
  2. Contact your bank or card provider — it may take some time before your refund is officially posted.
  3. If you’ve done all of this and still haven’t received your refund, please contact us at support@gadget.digitalharmony.in.

6. Contact Us

For any queries regarding returns, refunds, or cancellations, reach out to us at:

📍 Gadget Digital Harmony
Shivtej Nagar, Nashik, Maharashtra, India
📞 +91 7020357026
📧 support@gadget.digitalharmony.in
🌐 https://gadget.digitalharmony.in

7. Policy Updates

Gadget Digital Harmony reserves the right to modify or update this policy at any time.
All changes will be posted on this page with the latest effective date.

Scroll to Top